Product Profile of Unified Customer Interaction Mechanism Software

Network Programs India Ltd. Offers Unified Customer Interaction Mechanism Software. Network Programs India Ltd. Manufactures and supplies software development outsourcer and innovator of the global delivery model. The company provides products for various fields like Telecommunications, Electronics, Call Centres, Automotives, Retail or Food, Financial Service and Health Care. The Unified Customer Interaction Mechanism Solution provides unified Customer Interaction Mechanism and gathers the information pertaining to customer interactions in a meaningful way with a smoothly and tightly integrated front office call center applications and back office business systems. The Unified Customer Interaction Mechanism Software is a flagship product of Network Programs, which combines the power of telecommunications with enterprise database systems to deliver powerful call control capabilities to enterprises. They could be BPO operations, workgroups, helpdesks, telemarketing call centers and service providers.

The benefits of Unified Customer Interaction Mechanism Software are as follows:

• Optimize return on investment in telecommunications, Internet and data networking

• Automatic identification, tracking and management of incoming and outgoing call throughout the life cycle transaction

• Manage customer relations over voice, web, email, fax and internet telephony [VoIP]

• A powerful CTI applications server running on the Windows NT platform

• An object oriented graphical tool for rapid application development & quick response to changing requirements

• A graphical desktop interface for easy information management Integrated inbound/outbound call center application modules that are configured or can be customized

• A full fledged interactive voice response unit

• World Wide Web connectivity to provide direct links from the web to your call center.